Frequently Asked Questions

Everything you need to know about creating your perfect home sanctuary.

What is the typical shipping timeframe for furniture items?

Standard shipping for smaller decor items takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our white-glove delivery partners.

Do you offer a warranty on Canopy products?

Yes, all Canopy furniture is covered by a limited 1-year warranty that protects against manufacturing defects and structural failures under normal residential use.

What is your return policy for home textiles?

We offer a 30-day return window for all bedding, towels, and rugs, provided they are in their original packaging and have not been washed or used.

Are your wood products sustainably sourced?

Absolutely. Canopy is committed to sustainability; 90% of our wood products are FSC-certified, ensuring they come from responsibly managed forests.

Can I track my order in real-time?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your delivery's progress.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger purchases.